Rogue Valley Heating & Air
  • Service
  • Grants Pass, OR, USA
  • $14.00 - $18.00 per hour + Spiffs + Benefits
  • Hourly
  • Full Time

Medical, Paid Vacation, Paid Holidays

Want to be part of a well-established, family-oriented company? Now is your chance.  Our company needs a High Energy, multi-tasker with great customer skills to dispatch our team of technicians. This position requires a motivated person that is detail-oriented and can work as a team member to ensure superior service to our customers. 

Job Title: HVAC Service Dispatcher

Department: Service 

Reports to: Service Manager  

Work start and end time: Mon - Fri, 7:30am - 4:30pm with one hr lunch, some overtime as needed  

Pay Scale: $14.00 - $18.00 per hour, dep on experience + Spiffs + Benefits

Benefits: Medical, Paid Time Off  

Position Summary: Maintain the service technicians' daily schedules and dispatch the technicians as service calls are scheduled/completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time cards for processing. Complete purchasing needs.

Required Qualifications:

  • High school diploma or its equivalent
  • Advanced customer service skills
  • Ability to multi-task
  • Strong organizational skills
  • Geographical knowledge of service area or map reading skills
  • Knowledge of construction-related or service-oriented industry is preferred
  • Intermediate or Advanced computer skills
  • 2+ years dispatching, scheduling and / or project management
  • Previous purchasing experience

Qualifications desired:

  • Working knowledge of construction or service-related industry, HVAC a HUGE plus!
  • Excellent verbal skills
  • Professional phone skills
  • Strong interpersonal skills
  • Energetic personality
  • Well organized and ability to work independently
  • Advanced level knowledge of software technologies, such as iOS, Android and Windows OS
Rogue Valley Heating & Air
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